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Shipping and Return Policy

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30-Day Money-Back Guarantee

If You’re Not 100% Satisfied With Your Purchase, Get a Full Refund!

  Our policy is simple: If you are not 100% satisfied with a Natural Health and Herbal Solutions brand product, we will give you a full refund. We will even pay for the return shipping costs.

Limitations:

  • Return request must be submitted within 30 days of purchase.
  • Free return shipping only applies to returns being shipped to us from within the U.S.
  • No more than one return per product per customer account.

Does my product qualify?

  • All Herbal Solutions brand products have 30 days from the purchase date to start a return even if they are opened.
  • All other products have 90 days from the purchase date to start a return only if they are unopened and in resalable condition. These products are also subject to a 20% restocking fee.

Need to return a product?

Start a Return

Qualifications

Herbal Solutions branded products can be returned anytime within 30 days of purchase. All other products may be returned within 90 days of purchase. If you have any questions about your return qualifications, please feel free to contact us.

To return an item:

  1. Initiate the Return: Fill out the form below. If you have products from more than one order to return, you will need to fill out the form again. If you would rather return your item(s) over the phone, please give us a call at 1-800-266-8715.
  2. Approval Process: After submitting the form, wait 1-3 business days for us to process your request and issue you a Return Merchandise Authorization Number.
  3. Refund Process: Once your return has been approved, a credit will be issued the same or next business day. Refunds are made using the same method of payment used to place the order (e.g. credit card, PayPal, etc.).
  4. Return Shipping Costs: If you purchased a Natural Health and Herbal Solutions branded product, the return shipping costs will be paid by us. Returns for all other products must be returned at customer’s expense. View full details Please fill out all fields to expedite your return. Only one order number per form is allowed. You can also call us at 1-800-266-8715 to start a return over the phone.
 

Shipping Policy

Our mission is to bring you the best healthy living products, guaranteed! We also vow to offer you the fastest and most reliable shipping available. Please view our policies below; if you can't find what you're looking for, just give us a call at 1-800-266-8715 and we will be happy to assist you.

Free Shipping and $2.99 Standard Shipping

Our free shipping offer applies to any orders containing at least one of the following: any Herbal Solutions, or any health kit with a shipping address within the United States. If the order does not qualify for free shipping, then the $2.99 rate applies for standard shipping. All orders will still have the option of choosing other shipping methods at checkout for a faster delivery time. All orders placed before 12PM Central Time on a business day will ship out the same day, orders placed after 12PM will ship out the following business day. Standard Shipping has an estimated delivery time of 4-7 business days. Tracking is included but delivery date is not guaranteed.

Expedited Shipping

For U.S. addresses, FedEx does not count Saturdays, Sundays, or Federal Holidays in their guaranteed delivery time. USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed.

Tracking Your Order

Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information. Tracking information is available within your account. Certain drop-shipped orders will not have tracking available, you'll need to contact us for assistance. International orders sent through USPS do not guarantee tracking after they leave the US. If you have any shipping concerns please call us at 1-800-266-8715 for assistance.

Backordered Items

In the event an item you've ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.

Damaged or Lost Packages

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved. If your package is lost, please contact us as soon as possible at 1-800-266-8715 so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

Delivery of your Shipment

We only require a signature for shipments on orders over $250 in value. Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door. Any comments entered during the time of order will be printed on to the shipping label. These notes will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.

Accurate Address Information

Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.

International Shipping

Import Duties, Fees, and Taxes:

All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package. Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.

Selecting a Carrier:

We strongly recommend that you choose a carrier that you are familiar with. We offer two options to choose from: FedEx and USPS. FedEx International offers premium and reliable expedited delivery service to many countries with a delivery time ranging from 1 to 5 business days depending on service you choose. Tracking is available for most destinations and an estimated delivery date is also available. For FedEx specific international shipping information please visit: FedEx Global Trade Manager. USPS International offers affordable and proven international delivery service to many countries with a delivery time ranging from 3 business days up to 2 months depending on the service you choose but the delivery date is not guaranteed. However, due to the fact that USPS uses the Postal Service for the country of import for final delivery, certain charges are waived for some countries. For USPS specific international shipping information please visit: Index of Countries and Localities. FedEx and USPS both work to clear your package through Customs and have brokers that work to facilitate the clearance process, but no service can guarantee all packages will reach their final international destination.

International Returns:

In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us. If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package. USPS is the only carrier that will return your package if it cannot be cleared through Customs without you or us incurring additional charges.[/vc_column_text][vc_empty_space height="50px"][/vc_column][/vc_row]